General return policy
Only defective products sold by Torkwerks can be returned or exchanged within 7 days from the date your online order is delivered. Damaged goods must be reported to Torkwerks within 24 hours of delivery or receipt of them for an exchange. After this period, we are no longer responsible for physical damage and no exchange can be made.
All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. Read the complete policy details below for full details.
If you return a defective item we reserve the right to accept or refuse the return upon receipt and inspection of the item.
To process a return or exchange, you will need to provide the following:
- The original receipt (invoice) from your purchase.
- The original method of payment. Payment card purchases will be refunded to the original payment card.
- Original packaging and all items originally included by the manufacturer or by Torkwerks (including manuals, accessories, gifts with purchase, bonus items, and any other included items)
- Your name, address, phone number, and signature. Valid government-issued photo ID may be requested to confirm this information.
Returning a defective item
A defective item can be returned or exchanged within 7 days, and must be in its original packaging with all items originally included by the manufacturer or by Torkwerks.
A restocking fee of 15% of the purchase price will apply to any returned items.
Shipping and handling charges are non-refundable. All shipping and handling costs for approved returns are assumed by the applicant.